Shipping policy

Shipping Policy

1. Order Processing & Pre-Order Delivery Estimates

• Pre-Order Items (Tonneau Tents): Pre-orders are reserved production slots. Estimated shipping timelines (e.g., Spring 2027) are explicitly stated on each product page. You will receive email updates as your order approaches manufacturing and final freight dispatch.

• In-Stock Parcel Items (Accessories): Standard in-stock accessories typically ship within 2–3 business days via ground shipping (UPS/FedEx/USPS).

2. Heavy Freight Shipping (Tonneau Tents)
Tonneau Tents are shipped via LTL (Less-Than-Truckload) Heavy Freight carriers on custom pallets.

• Freight Delivery Appointment: Once the freight carrier arrives in your local area, they will call the phone number provided at checkout to schedule a delivery appointment window. You (or an authorized adult) must be present at the time of delivery to inspect and sign for the shipment.

• Residential Delivery & Liftgate: Orders include standard residential curbside delivery with liftgate service. The carrier will unload the pallet onto your driveway or curb. Freight drivers are not responsible for moving freight into garages, backyards, or inside homes.

3. Freight Inspection & Damage Policy (CRITICAL)

• Mandatory Inspection: Before signing the driver’s Delivery Receipt (Proof of Delivery / POD), you must conduct a thorough physical inspection of the exterior crate/packaging for any signs of puncture, crushing, or damage.

• If Minor Packaging Blemishes Exist: Note "Package Damaged" explicitly on the driver's paper or digital signing device before accepting delivery.

• If Severe Damage Is Present: Refuse the delivery immediately due to damage, do not sign the receipt, take clear photos of the damaged crate/tent, and contact our support team within 24 hours.

Note: Failure to inspect or note exterior damage on the delivery receipt severely limits our ability to file carrier damage claims on your behalf.

4. Address Changes & Freight Rerouting

If you need to update your shipping address for a pre-order, you must notify us at least 14 business days before your estimated ship date. Address changes requested while a freight order is already in transit will incur rerouting or re-consignment fees charged by the freight carrier.

5. International Shipping & Exclusions

Freight shipping rates calculated at checkout apply to the contiguous United States (Lower 48). Deliveries to Alaska, Hawaii, off-shore US territories, or international addresses require custom freight quotes. Please contact support prior to placing an order.